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FAQ's

  • How will I know if my order has been placed successfully?
  • How do I check the status of my order?
  • Can I modify the shipping address of my order after it has been placed?
  • How can I track my order?
  • How long will it take for my order to reach me?
  • How soon will the status of my order be updated to 'Delivered' in my COLVYNHARRIS JEANS account?
  • My order shows delivered but I have not received it.
  • I was not available to collect my order. Will the delivery be reattempted?
  • What are the shipping charges on COLVYNHARRIS JEANS?
  • How long will it take for my order to reach me?
  • What delivery methods do you use?
  • What should be done if my package has been opened or tampered with?
  • Which products are not eligible for return and exchange?
  • How do I return products purchased from COLVYNHARRIS JEANS?

Order Status & Tracking

How will I know if my order has been placed successfully?

You will receive an email and SMS confirmation from COLVYNHARRIS JEANS once your order has been successfully placed. The mail will have all the details related to your order.

How do I check the status of my order?

To check the status of your order, log into your account on the COLVYNHARRIS JEANS app or website, and go to the My Orders section to get all the information.

Can I modify the shipping address of my order after it has been placed?

The shipping address of your order can only be modified if your order hasn’t been packed yet at our warehouse.
To modify your shipping address, please get in touch with our Customer Care team at colvynharris4online@gmail.com or +91- 9871174995.

How can I track my order?

Orders, once processed and shipped can be tracked using the consignment/tracking number, commonly referred to as the AWB number. You can track your order in two ways -

Visit the courier service providers’ website in real-time, we will share the AWB number and the provider’s name with you via email, and on your account page. To track your shipment status, all you need to do is –

  1. Go to the service provider's website
  2. Type in the tracking number provided in the mail in the Tracking section and check the status

How long will it take for my order to reach me?

We process and ship every order within 24-48 business hours of receiving it. Your order will get delivered within 4-6 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.

How soon will the status of my order be updated to 'Delivered' in my COLVYNHARRIS JEANS account?

Please allow 24 hours post-delivery of your order for the status to be updated to ‘Delivered'.

My order shows delivered but I have not received it.

Generally, our courier partners deliver the order to the intended recipient at the delivery address only. In case, you have not received the order, we request you to contact us on colvynharris4online@gmail.com or +91- 9871174995 within 48 hours of the delivery intimation from our end. We shall arrange proof of delivery for you within 48 hours of your complaint from the aligned courier partner.

Kindly note, any complaint raised after 48 hours of receiving the delivery intimation may not be considered.

I was not available to collect my order. Will the delivery be reattempted?

Yes. If you were unavailable to collect your order, our courier partner will attempt the delivery up to two more times. If you are aware of your future unavailability, please do inform our customer care team on to call us on colvynharris4online@gmail.com or +91- 9871174995 so that we can attempt the delivery at a later date.

Shipping & Delivery

What are the shipping charges on COLVYNHARRIS JEANS?

Standard shipping charges to India is free currently. Though if customer required the early delivery or Next day delivery then customer may have to pay additional shipping charges.

How long will it take for my order to reach me?

We process and ship every order within 24-48 business hours of receiving it. Your order will get delivered within 4-6 business days depending on your location in India. In some cases, it may take longer to receive the shipment depending on the accessibility of your location.

What delivery methods do you use?

We use leading courier companies such as Xpressbees, Delhivery, and Ecom Express for shipment in India.

What should be done if my package has been opened or tampered with?

If your package has been opened or tampered with, we request you to not accept the shipment and immediately inform our customer care team via phone at 91- 9871174995. Kindly note, any intimation after 24 hours of the attempted delivery, will not be considered.

Which products are not eligible for return and exchange?

Protective Face Masks and Skincare products are not eligible for return/exchange.

How do I return products purchased from COLVYNHARRIS JEANS?

You can return products purchased from COLVYNHARRIS JEANS within 7 days of receiving the product. Please follow these steps -

  1. Click on 'Return’ under the “My Orders” section of the COLVYNHARRIS JEANS App/Website/M-site and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
  2. Please note, if the mode of payment for the order was Cash on Delivery, you have the option to get the money refunded to a bank account of your choice or take the refund as COLVYNHARRIS JEANS store credits for future purchases with us. If you choose a bank transfer, please ensure the bank account details you enter are accurate and complete. SEVENTY7 will not validate a bank account number and will not be responsible for funds transferred to an unintended recipient.
  3. We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
  4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address –

Seventy7,

Street No.-5, Dev Nagar,

Karol Bagh, New Delhi-110005 (INDIA)

We request you to share the courier details with us on colvynharris4online@gmail.com or WhatsApp us on +91-9871174995 for us to initiate the Rs.100 store credits to your account, valid for all your future purchases with COLVYNHARRIS JEANS. Any product self-shipped after 7 days of raising a return request will not be considered.

We will send you a confirmation email as soon as we receive the shipment at our warehouse.